In response to the COVID-19 pandemic and resulting economic impacts, The Toll Roads have made temporary adjustments to business processes to accommodate drivers and FasTrak® accountholders.
“These are unprecedented times and The Toll Roads are adjusting and adapting daily to meet the needs of our drivers,” said Samuel Johnson, Interim CEO of the Transportation Corridor Agencies, the two joint powers authorities responsible for operations of The Toll Roads. “We’ve taken steps to help our customers through this challenging time and provide some relief. We aim to ease burdens where and when we can, while continuing to be fiscally responsible.”
The Toll Roads have temporarily implemented the following adjustments:
A moratorium has been placed on violation escalations.
The fee for having an account suspended ($20) is being waived.
The timeframe to pay a toll at TheTollRoads.com, using The Toll Roads free app and via phone has been extended from five days to 10 days.
The minimum monthly payment for violation payment plans has been lowered from $25 to $10 and tolls and penalties can be paid off over 12 months instead of six.
The quarterly replenishment recalculation for prepaid FasTrak accounts has been restarted with the intent of lowering the replenishment amount for people who are driving less.